Cancellation & Shipping Policy

Cancellation Policy:

  • Please contact the support@thecoup.in to cancel the order and get refund of your payment. The refund amount will be refunded to your account within 48 hours .
    If an order has canceled after shipping, we would not be able to cancel it. However, you can refuse to accept the delivery and let us know, in that case, the shipping charges applied would not be refunded.
  • If you accept the shipment then want to cancel it ,it will be then consider as Return and rupees 65 will be deducted as return charges

Shipping Policy:

  • Once your order has processed, the product usually delivers within 2-5 weekdays in the metro cities and 5-10 weekdays in the non-metro cities. Delivery time may vary depending upon some unavoidable circumstances or some miscommunication or  the extreme weather conditions or any kind of disaster.
  • All products above Rs. 449 are applicable for free shipping except any offers or discounts. The shipping charge Rs. 50 applicable for the products below Rs. 449 (Conditions Applies).
  • You will get an email and SMS with a link to track for your order once the product is handed over to courier boy. You can track your order with this link.
    If the product is applicable for COD, in that case, you need to pay Rs. 50 extra for COD charge.
  • After receiving the product if you want to do return or exchange , In that case if reverse pick up is available we will do that, if it is not you need to ship the product to us.
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