Refund policy

All the products at the COUP are specially crafted for you with special care, thus every product is unique and we have full faith on our product quality which is helping us to give you the assurance that you won’t be disappointed.
Exchange/Return Policy:

All returned items must be in unused, unworn, unwashed and undamaged, otherwise, the refund will not be initiated.

• ALL PRODUCTS PURCHASED FROM WWW.THECOUP.IN ARE APPLICABLE FOR EXCHANGE OR RETURN.

• WE CAN ACCOMMODATE RETURN OR EXCHANGE OF PRODUCT WITHIN 7 DAYS AFTER AN ORDER HAS BEEN DELIVERED.

• TO SCHEDULE AN EXCHANGE/RETURN PLEASE DROP US A MAIL AT thecoupassion@gmail.com OR WHATSAPP 7875522684 ALONG WITH YOUR ORDER AND EXCHANGE DETAILS AND REFUND MODE DETAILS (PAYTM/UPI ID OR BANK ACCOUNT).

• OUR TEAM WILL ARRANGE A REVERSE PICKUP IF THIS FACILITY IS AVAILABLE FROM OUR COURIER PARTNERS. IF NOT, YOU WILL NEED TO SHIP THE PRODUCT TO US.

• EXCHANGE CHARGES: THE FIRST EXCHANGE ON ANY ORDER IS FREE, FOR ALL CATEGORIES. THE ONLY EXCEPTION IS KIDS T-SHIRTS, WHERE AN EXCHANGE CHARGE OF RS. 80 APPLIES.

• RETURN CHARGES: RETURN CHARGES COVER COURIER BOTH WAYS: RS. 200 FOR THE FIRST 500 GRAMS AND RS. 150 FOR EVERY ADDITIONAL 500 GRAMS, BASED ON THE WEIGHT OF THE RETURNED PARCEL.

• ONCE WE RECEIVE THE PRODUCT IN THE EXPECTED CONDITION, WE WILL INITIATE THE REFUND AFTER DEDUCTING THESE CHARGES AND THE COD CHARGE OF RS. 50 (FOR COD ORDERS).

• NO RETURN/EXCHANGE CHARGES APPLY IF YOU RECEIVED A DAMAGED, DEFECTIVE OR WRONG PRODUCT.

• THE REFUNDS WILL BE INITIATED ONLY TO YOUR PAYTM/UPI/BANK ACCOUNT(CUSTOMER NEEDS TO PROVIDE US) AND WILL BE CREDITED WITHIN 48 HOURS AFTER RECEIVING THE PRODUCT